We easily take for granted the systems we learn, especially after we leverage those skills for a long time. In turn, we may become intolerant of people who either have not learned or even refuse to learn the systems we take for granted. Why won’t they just figure it out, like we did? Why would they want to continue to struggle with working at such a low level? As much as we may want to dismiss some people as lazy or dumb, the truth is that systems are not as intuitive as we think.

There’s nothing intuitive about desktop computers. People forget about that, once they pick up basic computer literacy. I mean, for crying out loud, we use a mouse to provide 2D horizontal input that proportionally but NOT commensurately maps to 2D vertical movement on a screen? The only thing worse than that is a control pad for a game console, where navigation input is neither proportional nor commensurate.

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